We define defective merchandise as goods that are: damaged, incomplete, or otherwise unusable for their intended purposes upon receipt by the customer or rendered "unexpectedly" unusable through standard use. Defective merchandise is handled on a case-by-case basis, but here are some guidelines to reporting and returning defective merchandise:

• suspected defective merchandise should not be used and should be reported to us immediately.
• if merchandise is unused, Fire Mecca will issue a replacement at no cost to the customer, or refurbish the item, as appropriate, providing the merchandise is shown to be defective.
• if merchandise is used, Fire Mecca must inspect the merchandise to make a root-cause determination of the failure or defectiveness, and will repair or replace the product, as appropriate.

Fire Mecca may request that the defective item be returned at no cost to the customer so that we may determine the cause of the defect.

While shipping errors are rare, they can happen. If you have received an incorrect product (e.g., a product substitution), please contact us immediately. Fire Mecca will not accept returns of used merchandise, but will credit customer for the difference in retail price (or wholesale price, if applicable). If merchandise is unused, Fire Mecca will send the correct item as soon as possible at no cost to the customer, and may arrange for return shipping of the wrongly-shipped product.

General returns and exchanges can be performed for resalable items within 30 days of the date of purchase, but a 15% restocking fee applies for most merchandise, including all products manufactured by Fire Mecca (includes 99% of fire-dancing gear sold on this site). A 50% restocking fee applies to call cut-to-size goods, such as chain, rope, tape, etc. The customer must pay all shipping charges on general returns.

If you are unsatisfied with the quality of merchandise you have purchased from us, contact us promptly. We will do our best to see your experience with us through to a satisfactory conclusion.

Fire Mecca is a manufacturer of quality products, and rarely deals with unsatisfied customers. That being said, Fire Mecca will refund, in full, the bid price for this item, provided (1) that the customer pays for return shipping, (2) that the item is returned in new condition, and (3) that the item is returned within 30 days. Contact us immediately if you believe your product is defective.

1. Make sure to notify Fire Mecca that you are returning your order. Please email sales@firemecca.com, and include the reason for return and the order number in the email.
2. Ship back to: Fire Mecca, 2417 E. Calle Joya de Ventura, Tucson, AZ, 85706, AZ. Please include a copy of your receipt and the reason for return or a reference to the email you sent that contained the reason. Please include cost of return shipment, in case shipping is reimbursable.
3. An RMA Label can be created for customers who received defective merchandise or for customers claiming warranty refunds, repairs, or replacements.