The RMA process follows these steps:
- Customer must assist Shipping in determining the total package weight including all returning products.
- Shipping will arrange for a label to be send via e-mail from USPS or UPS, depending on the method paid for in the original order. A different RMA process can be used depending on what is easier for the customer.
- Shipping will notify the customer that the RMA label has been sent
- Customer must send returning product(s) back and include all relevant return documentation, such as receipt (which can be printed from the website) and reason for return.
As noted in our shipping policy, as this procedure requires e-mail contact, it is highly suggested that the customer make sure to check their spam filters, or add Fire Mecca, UPS, and USPS to the list they accept emails from.
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